Terms And Conditions
TERMS & CONDITIONS
Purchase Orders: All purchase orders must be in hard copy form (mail, fax, or e-‐mail) and use the appropriate part numbers. Turn 14 cannot accept verbal purchase orders unless the verbal purchase order authorization is submitted.
Title Transfer: All orders are free on-board shipping point, also known as FOB origin. Once goods have arrived at Turn 14 Distribution’s shipping dock, inside its distribution center, legal title of product passes from Seller to the Buyer. Therefore, all product sales occur in the state in which Turn 14 Distribution’s shipping dock is located. In all cases, the buyer is responsible for the goods during delivery.
Drop Shipments: All drop shipment addresses must be submitted in writing on a purchase order. All drop shipments must be prepaid, and you are responsible for any fees, including reshipment, due to customer refusal, address error, etc.
Charge Back Protection Policy: Turn 14 Distribution does not offer a ‘signature required’ option for shipments. Because of this, if a Turn 14 Distribution customer loses a credit card chargeback due to the inability to supply a signature delivery confirmation on an order shipped from our facility, Turn 14 Distribution will reimburse the dealer’s purchase cost for the products up to ten thousand dollars. This chargeback protection policy is only available after all good faith efforts between the credit card provider consumer, and dealer have been exhausted, including appeals following the initial ruling. This policy does not apply if the customer fails to file the appropriate paperwork, misses deadlines, or in any way inhibits their ability to successfully dispute the chargeback or if the chargeback is lost due to reasons other than the lack of a signature.
Exports: Turn 14 is bound by certain trade restrictions, so it is necessary that we know the country of ultimate destination and recipient for shipments. All commodities, technology, or software are exported from the United States in accordance with the Export Administration Regulations. Diversion contrary to U.S. law is prohibited. Turn 14 Distribution will not provide any export documents or export related documents for shipments not being exported from a Turn 14 Distribution location. Turn 14 Distribution will not complete NAFTA, AUSFTA, or CUSMA documents.
Special Orders: Items designated as Special Order cannot be canceled once ordered from the Vendor. Returned Special Order items are subject to a 10% special order return fee. Turn 14 Distribution may refuse returns on any Special Order items for any reason.
Warranty: Turn 14 does not offer any warranty on the products it sells. All items are covered by the manufacturer’s warranty only. Credit for defective merchandise will only be issued once the product is inspected and the claim approved by the manufacturer. Unless the manufacturer agrees to cover it, all return shipping for warranty items is the responsibility of the customer.
Returns: Turn 14 Distribution only accepts returns within 30 days of the date of purchase. Returned items must be new, unused, and in resellable condition with all pieces included. All returns are subject to approval by Turn 14 Distribution. Turn 14 Distribution may refuse returns on any Special Order items for any reason. Return shipping is the responsibility of the client. All return shipments must be insured, and the client must file any loss/damage claims. When approved for inspection, a Return Merchandise Authorization (RMA) number will be issued, which must be clearly noted on the shipping waybill and packaging. Returns sent to any other facility other than the warehouse listed on the RMA will result in delayed credit processing times. Turn 14 Distribution will refuse any incoming shipments without an RMA number. Turn 14 Distribution applies a repackaging fee of $10 to any returns received without acceptable packaging.
Refused Shipments: If a shipment is refused and is returned to Turn 14 by the carrier, the client will be billed any return shipment fees as well as the cost to resend the shipment. This includes shipments where the carrier is unable to deliver after multiple attempts.
Damage Claims/Shipment Shortages: The recipient of the shipment must report all damage and loss claims within 24 hours of receipt. Turn 14 Distribution will provide all necessary documentation as well as initiate the claim with the carrier. The recipient must keep all packing materials so the carrier can inspect them. Turn 14 Distribution accepts zero responsibility for clients and/or their customers who misplaced or discarded the packaging of a damaged shipment. After reporting the loss/damage with the carrier, contact Turn 14 Distribution immediately with pictures of the damaged item(s) and packaging to proceed with the claim.
Off-‐Road Use Only Products and Emissions Regulation: Unless explicitly stated otherwise, all products sold by Turn 14 Distribution, Inc. are designated Race Only and are solely for competition/off road use limited to racing formally sanctioned by a recognized racing organization. Any other use, including recreational off-‐ road use, may be in violation of local, state, and Federal laws. Turn 14 Distribution does not implicitly or explicitly confirm the legality of using any products it sells on public roads; that is entirely the responsibility of the consumer. Turn 14 Distribution tries to make this information available whenever possible, but when in doubt, clients should review the legality of products prior to purchase.
Manufacturer’s Policies: Certain manufacturers have polices on advertising, sales, and pricing which must be adhered to. As a distributor for these brands, Turn 14 is obligated to enforce these policies and inform our accounts. Once informed, we expect you to adhere to these polices.
Pricing: Prices are always subject to change without notice, and pricing errors are not the responsibility of Turn 14 Distribution. If a pricing error occurs, we will either refund the order in full, or give the client the option to pay the difference. Discounts are based on initial purchase and quarterly sales volume, and can be changed at any time at Turn 14’s discretion. If a change in your discount levels occurs, we will notify you. Turn 14 will post manufacturer’s price changes in the ‘News’ section of the website in order to keep clients up-‐to-‐date.
Information Access: Turn 14 provides many advanced internet-‐based features to our customers. Access to these resources is a privilege which can be revoked for infractions, which include sharing your login information with individuals outside of your company, forwarding newsletters and information intended only for the recipient outside of your company, sending ‘screen shots’ and other such information to individuals outside of your own company, and providing invoices to anyone outside your organization. This agreement pertains to your company and Turn 14 Distribution; the information should not be shared with third parties. Doing so will result in a full revocation of web access, possible reduction of discounts, and/or termination of dealings.
Indemnification: Dealer shall defend, hold harmless, and indemnify Distributor from and against all suits, claims, losses, costs and expenses, even if such claims are groundless, fraudulent or false, arising out of any actual or alleged injury or death to any person, damage to any property, or any other damage or loss, any fine or penalty, resulting in whole or in part from: (1) any alleged or actual breach of any representation or warranty described in this agreement, (2) any design or construction defect in a Product supplied to Distributor by Company, (3) or any breach of local, state, or federal laws or standards.
Calls: Phone calls may be recorded for training purposes.
Resale: Buyer certifies the following: Buyer understands that Turn 14 Distribution only sells items for resale and not for consumption. Buyer explicitly purchases all items from Turn 14 Distribution strictly for resale purposes. Buyer requests that Turn 14 Distribution not collect state specific sales tax from the Buyer because items are for resale. The Buyer will collect and remit sales or use tax to the appropriate governing bodies for all retail sales or resale items subsequently consumed or used.
ADA Compliance: Turn 14 Distribution has made considerable efforts to ensure its website achieves WCAG 2.1 standards and complies with Title III of the Americans with Disabilities Act (ADA). Users should contact us with any questions or issues regarding this compliance.
For information about how to contact us, please visit our contact page.